After-sales service process

Accept customer feedback: Establish a customer feedback platform and provide after-sales consulting services through telephone, email and other channels to answer the problems customers encounter during product use.

Accessories replacement: According to customer needs, we provide product accessory replacement services in a timely manner to meet customer needs.

Training services: Provide product training services to customers, including product operation methods, maintenance techniques, etc., to improve customers' usage skills.

Testing equipments

Strength tester

Micro tester

Hardness tester

Impact tester

Problem classification and processing: Classify customer problems, determine the priority and responsible person, and formulate solutions.

Solution implementation: Guide customers to follow the solution, track the solution process, and ensure that the problem is solved.

Customer Satisfaction Survey: Conduct a customer satisfaction survey after the problem is resolved to understand the customer's evaluation and suggestions on the after-sales service.

Payment & Transportation methods:

Payment: T/T, Western Union, Paypal, VISA, etc.

Transportation: By sea transportation, air transportation, land transportation,

express delivery, etc.